In todayās diverse workforce, we often hear about the friction between different generations. Millennials and Zillennials sometimes perceive Baby Boomers and Gen X as rigid, resistant to change, or unwilling to adapt to new ways of working. On the other hand, Baby Boomers and Gen X often view Millennials and Zillennials as entitled, impatient, or too reliant on technology. These misconceptions exist not because one generation is right or wrong, but simply due to a lack of knowledge, awareness, and understanding of how generational experiences shape workplace behaviors and expectations.
Yesterday I conducted my 1-Day Bridging the Gap: Mastering Intergenerational Communication Differences and Conflict Resolution in the Workplace Certificate Program, and it was an eye-opening experience for everyone involved. The group was beautifully diverse: a Baby Boomer, Generation X professionals, Millennials, and one Zillennial. Throughout the session, we explored the different communication styles, work values, and expectations that each generation brings to the table. What started as a discussion filled with assumptions quickly turned into a journey of recognition and appreciation.
One of the most powerful moments of the day came at the end when participants shared their feedback. It was heartwarming to hear how, after just one day of training, their perspectives on their colleagues from different generations had shifted. A Generation X, expressed how she had never considered that younger generations are often overwhelmed by a world that is rapidly evolving, while a Zillennial admitted that she had misjudged older colleagues as being unwilling to change when, in reality, they simply had different experiences and comfort levels with technology.
I emphasized a simple but powerful message throughout the training: What do we do with the differences? Thatās where the Three Rās come ināRecognize, Respect, and Reconcile. We must recognize that these differences are real and valid, respect them rather than dismiss them, and reconcile them by finding common ground. When we take these three steps, we shift from a mindset of frustration to one of collaboration.
The most beautiful realization of the day was that these differences are not barriers but strengths. The Baby Boomer in the group shared how much they valued structure and experience, while the Zillennial shared how much they valued innovation and flexibility. Instead of seeing these as conflicting views, they came to see them as complementary. They understood that, together, they could create a workplace that honors experience while embracing new ideas.
This training reinforced something Iāve always believed: we donāt have to agree on everything, but we must be open to understanding. The workplace is evolving, and every generation plays a role in its success. When we make an effort to communicate better, to listen with the intent to understand rather than to respond, we unlock the true power of multigenerational teams. The feedback from my participants made me emotionalāit was a reminder that when people open their hearts and minds, real transformation happens.
If youāre reading this and youāve ever struggled with generational differences in your workplace, I encourage you to explore this training. I can guarantee that by the end of the day, you will walk away with a completely different perspective. Youāll gain more compassion, understanding, and patience, and youāll be equipped with tools to build stronger, more cohesive teams. Donāt miss the opportunity to turn differences into strengthsābecause when generations come together, thatās when we truly thrive.
Here is the link to our future 1-Day Bridging the Gap: Mastering Intergenerational Communication Differences and Conflict Resolution in the Workplace Certificate Program.
Elga Lejarza
Lejarza HR Consulting
