“I finally understand which approach to use — and why.”
Duration: 2 Days
Schedule: 10:00 AM – 6:00 PM Eastern Time on Both Days
Continuing Education Credits:
- HRCI – 14 HR(General) Credits
- SHRM – 14 PDC’s
Why Take This Certificate Program?
Most conflict resolution programs focus on communication techniques or personality styles. While those tools are useful, they often fail because conflict is addressed before it is properly diagnosed.
The Conflict Resolution Frameworks Master Certificate Program takes a fundamentally different approach. This advanced, two-day program is designed for experienced HR professionals, leaders, and executives who are responsible for managing complex interpersonal, organizational, and strategic conflict.
Participants learn how to diagnose the type of conflict they are facing, evaluate risk and power dynamics, and intentionally select the most appropriate framework based on the situation—not habit, emotion, or guesswork.
This program goes beyond “what to say” and focuses on how to think, equipping participants with nearly 50 proven conflict resolution frameworks used across HR, leadership, mediation, governance, and executive decision-making.
Learning Objectives
By the end of this 2-day master program, participants will be able to:
- Accurately diagnose the root cause and type of conflict before taking action
- Distinguish between conflict, discomfort, and dysfunction in workplace situations
- Select and apply the most appropriate conflict resolution framework based on context, risk, power, and timing
- Navigate emotionally charged conflicts using cognitive and de-escalation frameworks
- Address conflict involving authority, accountability, and organizational structure
- Confidently explain and defend their conflict resolution decisions to executives, leaders, and stakeholders
- Build long-term credibility by resolving conflict in a way that aligns with business strategy, culture, and governance
Target Audience
This program is designed for experienced professionals, including:
- HR Managers
- HR Directors
- Senior HR Business Partners
- Chief Human Resources Officers (CHROs)
- Executives and Senior Leaders
- Professionals responsible for managing enterprise-level conflict
This program is not designed for entry-level HR professionals or supervisors.
Participants should already have experience handling conflict and are seeking advanced frameworks and decision-making tools.
Frameworks include
- Thomas–Kilmann Conflict Modes
- Dual Concern Model
- High-Road vs. Low-Road Responses
- Emotional Intelligence Lens
- L.A.S.E.R
- CLEAR
- Acknowledge–Clarify–Redirect
- Active Listening Framework
- Nonviolent Communication
- Task–Process–Relationship Framework
- Structural vs. Interpersonal Conflict
- Values-Based Conflict
- Systems Conflict Framework
And many more.
