[On-Demand] 2-Hour HR Design Thinking and Employee Experience Certificate Program

Continuing Education Credits:

• HRCI – 2 HR(General) Credits
• SHRM – 2 PDC’s

 

HR professionals, managers, and supervisors should attend this training because it equips them with innovative strategies to tackle modern HR challenges. The program’s comprehensive curriculum, which includes modules on empathy mapping, ideation, prototyping, and enhancing employee experience, provides practical tools and techniques that can be immediately applied in their organizations. By understanding and implementing Design Thinking principles, attendees will be better positioned to create solutions that truly resonate with employees, leading to increased engagement, retention, and overall satisfaction.

Additionally, this program emphasizes the importance of a personalized and technology-driven approach to employee experience. As the workforce becomes more diverse and technologically savvy, HR leaders must adapt by leveraging data and technology to create customized employee journeys. The training covers essential topics such as EX journey mapping, personalization, and the role of technology, ensuring that participants are well-versed in current trends and best practices. This knowledge will enable them to design experiences that meet the unique needs of their employees, fostering a more inclusive and productive work environment.

Finally, the program’s focus on implementing and sustaining HR innovations ensures that participants are not only capable of developing creative solutions but also adept at managing change and measuring the impact of their initiatives. Topics such as change management, scaling innovations, and measuring ROI provide a solid foundation for sustaining improvements in employee experience. By attending this training, HR professionals, managers, and supervisors will gain the skills and confidence needed to lead their organizations through successful transformations, ultimately driving long-term success and competitiveness.

Program Features

• Expert trainer with extensive HR experience and legal expertise
• Comprehensive coverage of essential HR topics and legal compliance requirements
• Pre- and post-test to assess learning outcomes and measure program effectiveness
• Certificate of completion upon successful program completion

 

Why Attend This Training Program

• Innovative Problem-Solving Skills: Develop proficiency in Design Thinking methodologies tailored specifically for HR.
• Enhanced Employee Experience Strategies: Gain insights into the latest trends and best practices for improving employee engagement and satisfaction.
• Practical Application and Hands-On Learning: Engage in practical workshops and real-world case studies that provide hands-on experience.
• Empathy and Employee-Centric Approaches: Master empathy mapping and journey mapping techniques to deeply understand employee needs and experiences.
• Leveraging Technology in HR: Explore the role of technology in shaping the employee experience, including HRIS, AI, and chatbots.

 

Topics Covered

• Overview of Design Thinking
• Empathy Mapping for HR
• Defining HR Challenges
• Creating Personas
• Journey Mapping in HR
• Brainstorming Techniques
• Designing Employee Experience Solutions
• Prototyping HR Solutions
• Feedback and Iteration
• Case Studies of Design Thinking in HR
• Understanding Employee Experience (EX)
• Measuring Employee Experience
• EX Journey Mapping
• Personalization in HR
• Technology and Employee Experience
• Change Management for HR Innovations
• Building a Culture of Innovation
• Scaling HR Innovations
• Measuring Impact and ROI
• Sustaining Employee Experience Improvements

 

Target Audience

• Current HR Directors: Professionals already holding HR Director positions seeking to update their skills and stay abreast of the latest trends and practices in the field.
• Senior HR Managers: Experienced HR Managers looking to take the next step in their careers and prepare for roles at the director level.
• Aspiring HR Leaders: Individuals aiming to transition into senior HR roles, such as HR Directors or Vice Presidents of HR, and seeking the necessary skills and credentials.
• HR Business Partners: HR professionals who work closely with senior management and need to understand strategic HR management at a higher level.
• Talent Development Managers: Those responsible for employee development and succession planning who are looking to expand their strategic HR capabilities.
• Organizational Development Professionals: Individuals focused on organizational change and development, looking to enhance their understanding of strategic HR’s role in these processes.
• HR Consultants and Advisors: Independent consultants and advisors who provide strategic HR guidance to organizations and need to stay current with industry best practices.
• Small Business Owners/CEOs: Leaders of small to medium-sized businesses who often take on HR responsibilities and need a deeper understanding of strategic HR management.
• HR Professionals in Transition: Individuals between roles or looking to shift their career path within HR, aiming to increase their marketability and job prospects.
• HR Academics and Educators: Educators and researchers in the field of human resources or related fields looking to update their knowledge and incorporate current practices into their teaching and research.
• Non-HR Executives: Executives from other departments who collaborate closely with HR and need to understand the strategic importance and functions of HR within an organization.
• Employee Engagement Specialists: Professionals focused on improving employee engagement and looking for innovative approaches to enhance employee experience.
• Compensation and Benefits Managers: Those responsible for designing and managing employee compensation and benefits programs, seeking to integrate employee-centric design thinking into their strategies.
• Recruitment and Talent Acquisition Professionals: HR professionals involved in attracting and hiring talent, looking to improve candidate experience through Design Thinking.
• HR Technology Managers: Individuals managing HR technology and systems, interested in leveraging new tools and methodologies to enhance employee experience.
• Diversity and Inclusion Officers: Professionals focused on fostering diverse and inclusive workplaces, looking for innovative strategies to create equitable employee experiences.
• Workforce Planning Analysts: Analysts who focus on workforce planning and analytics, seeking to apply Design Thinking to strategic workforce decisions.
• Corporate Trainers and Learning & Development Specialists: Those responsible for employee training and development, looking to design more effective and engaging learning experiences.
• Employee Relations Managers: HR professionals managing employee relations, aiming to develop empathetic and effective communication strategies.
• HR Operations Managers: Managers overseeing HR operations and processes, seeking to streamline and enhance HR functions through Design Thinking principles.

 

Agenda

3:00 PM – 3:10 PM: Welcome and Introduction

• Overview of the program and objectives
• Introduction of the facilitators and participants

3:10 PM – 3:25 PM: Module 1: Introduction to Design Thinking in HR

• Overview of Design Thinking
• Empathy Mapping for HR

3:25 PM – 3:40 PM: Module 1: Introduction to Design Thinking in HR (continued)

• Defining HR Challenges
• Creating Personas
• Journey Mapping in HR

3:40 PM – 3:50 PM: Module 2: Ideation and Innovation in HR

• Brainstorming Techniques
• Designing Employee Experience Solutions

3:50 PM – 4:00 PM: Module 2: Ideation and Innovation in HR (continued)

• Prototyping HR Solutions
• Feedback and Iteration
• Case Studies of Design Thinking in HR

4:00 PM – 4:10 PM: Module 3: Enhancing Employee Experience

• Understanding Employee Experience (EX)
• Measuring Employee Experience

4:10 PM – 4:25 PM: Module 3: Enhancing Employee Experience (continued)

• EX Journey Mapping
• Personalization in HR
• Technology and Employee Experience

4:25 PM – 4:40 PM: Module 4: Implementing and Sustaining HR Innovations

• Change Management for HR Innovations
• Building a Culture of Innovation

4:40 PM – 4:50 PM: Module 4: Implementing and Sustaining HR Innovations (continued)

• Scaling HR Innovations
• Measuring Impact and ROI
• Sustaining Employee Experience Improvements

4:50 PM – 5:00 PM: Conclusion

• Discussion and closing remarks