Continuing Education Credits:
- HRCI – 2 HR (General) Credits
- SHRM – 2 PDC’s
Managing difficult situations in workplace conversations is a critical skill that HR professionals must continually refine. This comprehensive, two-hour certificate program offers valuable strategies and tools for effectively navigating challenging conversations, fostering trust, and creating positive outcomes. Through this training, you’ll learn how to manage high-stakes discussions such as addressing performance issues, handling workplace conflicts, and delivering tough news with empathy and professionalism. Whether you’re new to HR or a seasoned professional, this course equips you with the skills to address sensitive topics with confidence, ensuring that conversations lead to meaningful change and workplace cohesion.
The program emphasizes proactive approaches, including how to prepare for difficult conversations, anticipate reactions, and build rapport. By focusing on emotional intelligence, psychological safety, and cultural sensitivity, HR leaders can transform confrontational situations into opportunities for growth. You’ll also gain insight into managing emotions, providing constructive feedback, and resolving conflicts through effective negotiation. Additionally, the course covers the importance of follow-up and continuous improvement, ensuring that resolutions are maintained and evolving strategies are implemented. This course will empower you to handle even the most challenging conversations with poise, ensuring long-term organizational success.
Throughout the course, you will experience role-playing scenarios, learn key communication techniques, and gain practical tools that can be applied immediately within your organization. By the end of the program, you’ll have the confidence to manage difficult conversations, resolve conflicts, and create a culture of transparency and collaboration. Whether addressing interpersonal disagreements or sensitive topics like layoffs and performance issues, this training provides HR professionals with essential skills to navigate the complexities of today’s workplace.
Why You Should Attend This Training:
- Gain essential skills to manage high-stakes, emotionally charged conversations effectively.
- Learn how to address sensitive workplace issues such as performance problems, conflicts, and pay discrepancies.
- Develop emotional intelligence and cultural sensitivity to improve communication and foster collaboration.
- Master techniques for providing constructive feedback and managing difficult emotions in others.
- Understand how to build rapport and trust, ensuring a positive, solution-oriented tone during conversations.
- Learn practical strategies for negotiating and problem-solving in workplace conflicts.
- Discover tools to ensure follow-up and continuous improvement, guaranteeing lasting positive change in your organization.
Topics Covered:
- Defining difficult workplace situations
- Understanding the role of HR in managing difficult conversations
- Identifying common triggers for difficult conversations
- Recognizing the signs of escalating tensions
- Behavioral, emotional, and organizational indicators of conflict
- The importance of psychological safety in workplace conversations
- Emotional intelligence in conflict resolution
- Cultivating empathy in difficult conversations
- Self-awareness and self-regulation during sensitive discussions
- Effective listening skills for conflict resolution
- Active listening and its role in building trust
- Anticipating reactions and preparing empathetic responses
- Strategies for managing defensiveness, frustration, and sadness
- Providing actionable, respectful feedback
- Balancing positive and negative feedback
- Building rapport and trust in high-stakes conversations
- Using non-confrontational language to avoid escalation
- Structuring a difficult conversation for success
- The importance of setting clear objectives and goals
- Selecting the right time and environment for difficult conversations
- Managing virtual conversations in remote work settings
- Preparing for resistance and emotional reactions
- Negotiation techniques for HR professionals
- Problem-solving strategies for collaborative conflict resolution
- Creating a safe and supportive space for difficult discussions
- Techniques for de-escalating tense situations
- Managing anger, frustration, and emotional reactions
- Using I-statements to avoid blame and promote solutions
- Monitoring progress and providing ongoing support
- Documentation best practices for difficult conversations
- Ensuring follow-up actions are implemented effectively
- Continuous improvement in conflict management practices
- Using feedback to refine communication strategies
- Self-reflection and personal growth as an HR professional
- Building a supportive network within HR for ongoing development
Target Audience:
- HR professionals, managers, and supervisors
- New HR professionals seeking to build foundational skills in conflict resolution
- Seasoned HR leaders looking to refine their communication strategies
- Individuals responsible for handling sensitive conversations and performance issues
- Anyone interested in improving their ability to navigate difficult conversations in the workplace
