Continuing Education Credits:
- HRCI – 4 HR(General) Credits
- SHRM – 4 PDC’s
This certificate program is designed for HR professionals, managers, and supervisors seeking to enhance their preparedness and response strategies in times of crisis. The program’s first module provides an essential foundation by detailing the importance of crisis management and HR’s role within it. Understanding past case studies enables attendees to draw valuable lessons and insights, setting the stage for proactive and informed crisis management.
The training emphasizes the importance of crisis preparedness, covering the development of comprehensive crisis management plans, risk assessment, and communication strategies. Legal and ethical considerations are also paramount, ensuring that attendees are well-versed in their legal obligations and ethical decision-making processes. This knowledge is vital for maintaining compliance and integrity during crises, safeguarding both the organization and its employees.
Effective crisis response and communication are critical components covered in the middle modules of the program. Attendees will learn about immediate response protocols, team mobilization, and providing support to employees. Mastering communication during a crisis, both internally and externally, ensures transparency and maintains trust. Furthermore, understanding the nuances of business continuity planning and employee morale rebuilding equips leaders with the tools needed to guide their organizations through recovery.
The latter part of the program focuses on training and development, mental health and wellbeing, leveraging technology, and future-proofing the organization. By attending this training, leaders will gain insights into creating and implementing crisis management training programs, supporting employee mental health, and using technology effectively during crises. Developing resilience and continuous improvement strategies ensure that the organization is not only prepared for current crises but is also equipped to handle future challenges. This comprehensive training is essential for fostering a culture of preparedness, resilience, and continuous learning within the organization.
Program Features
- Expert trainer with extensive HR experience and legal expertise
- Comprehensive coverage of essential HR topics and legal compliance requirements
- Pre- and post-test to assess learning outcomes and measure program effectiveness
- Certificate of completion upon successful program completion
Why Attend This Training Program
- Enhanced Crisis Management Skills: Develop comprehensive crisis management skills tailored for HR roles, enabling you to effectively handle emergencies and contribute to organizational resilience.
- Legal and Ethical Preparedness: Gain insights into legal obligations and ethical considerations during crises, ensuring compliance and integrity in challenging situations.
- Strategic Communication Mastery: Learn advanced communication strategies for internal and external stakeholders during crises, maintaining transparency and trust.
- Proactive Risk Assessment and Mitigation: Understand how to identify potential risks and implement mitigation strategies to prepare your organization for various crisis scenarios.
- Employee Support Expertise: Equip yourself with the knowledge to provide crucial support and resources to employees during and after crises, fostering a supportive and resilient workplace.
- Business Continuity Planning: Acquire strategies to maintain business operations and rebuild trust and morale in the aftermath of a crisis, ensuring organizational stability.
Topics Covered
- Understanding Crisis Management
- HR’s Role in Crisis Management
- Historical Case Studies
- Developing a Crisis Management Plan
- Risk Assessment and Mitigation
- Communication Strategies
- Legal Obligations During a Crisis
- Ethical Decision-Making
- Privacy and Confidentiality
- Immediate Response Protocols
- Team Mobilization and Coordination
- Employee Support and Assistance
- Internal Communication Channels
- External Communication Strategies
- Maintaining Transparency
- Business Continuity Planning
- Rebuilding Trust and Morale
- Evaluating the Crisis Response
- Crisis Management Training Programs
- Leadership Training
- Simulation Exercises
- Recognizing Stress and Trauma
- Providing Mental Health Support
- Creating a Supportive Environment
- Leveraging Technology
- Data Security During a Crisis
- Remote Work Considerations
- Developing Resilience
- Continuous Improvement
- Staying Informed and Prepared
Target Audience
- HR Directors, Senior Managers & Aspiring Leaders: HR professionals in leadership roles or aiming for senior positions, seeking to enhance crisis management skills and stay current with best practices.
- HR Business Partners, Consultants & Small Business Owners: Professionals advising on or managing strategic HR during crises, including small business leaders needing deeper crisis management expertise.
- Talent Development & Organizational Development Managers: Professionals responsible for employee development and organizational change, looking to expand crisis management strategies within HR functions.
- Employee Relations, Recruitment & Health and Safety Managers: HR professionals managing employee relations, recruitment, or health and safety, needing to adjust practices during crisis situations.
- Compensation, Benefits & Diversity Managers: HR professionals managing compensation, benefits, and diversity initiatives, aiming to maintain these areas effectively during emergencies.
- HR Technology & PR Specialists: Professionals working with HR technology or public relations, focusing on crisis communication and the integration of technology to manage crisis situations.
